Raving Fans! A Revolutionary Approach To Customer Service

    Format:  Paperback   Author:  Ken Blanchard & Spencer Johnson


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      Written in the parable style of the bestselling The One Minute Manager, Raving Fans! Uses a brilliantly simple and charming story to teach how to deliver what a customer really wants by instituting effective systems and making Raving Fan Service a constant feature, not just a passing fad. Raving Fans! includes startling new tips and innovative techniques that can help anyone in any workplace to de

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