Welcome to The Works Customer Services Centre

My Account

By creating a registered account with us you can benefit from a faster checkout process, the ability to view your order status(es) and order history, add/edit up to 6 delivery addresses, and update your email address and password.

New Customer Registration

It's quick and easy to register an online account with us. Simply follow the My Account link at the top right of the page, then enter your details into the form provided within the New Account section. Once you've filled in your details click Create Account, then your registration is complete and you will be taken to your account. Next time you visit the website you can simply sign in using the email address and password you've provided.

Forgotten Email Address

If you've forgotten the email address you used to register your account, please contact Customer Services, who will be able to provide you with your registered details.

Lost or Forgotten Password

If you have an online account but cannot remember your password, choose the My Account link at the top right of the page, choose the Forgotten your password? link within the registered user section, enter your registered email address and press Send. You will then receive a temporary password via email. When you sign in using this, you will be prompted to change it to something more memorable.

My Orders

Every order you have placed with the us will be listed on this page. You can use the View Order link to view your full order and delivery address details.

Reactivating a Disabled Account

If you have received an error when attempting to sign in informing you that your account has been disabled, this may be because:

  • An incorrect password has been entered too many times when trying to log in.
  • Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third-party re-sale activity on the account.
  • It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled.

If you would like to speak to a member of our team regarding your disabled account, please Contact Us.

Changing Your Details

You can change any of your account details at any time using the My Account link at the top of every page and logging in. You can add / edit information relating to your Title, Name, Contact Details, Delivery Address(es), Email Address and Password here.