Welcome to The Works Customer Services Centre

Ordering Online

We have tried extremely hard to make our site as easy as possible for you to buy from. You can use our navigation and search tools to find products and our basket and payment pages are quick and easy to complete.

Creating an Account

You are required to create an account when you place an order and you can do this when you are checking out or as a first time browser that is looking to buy in the future. As a valued account holder with The Works, you are entitled to exclusive promotions and discounts.

Creating an account allows you to manage your contact and delivery details and your contact preferences. It also allows you to checkout more quickly and efficiently when you place future orders.

If you would like to send your order to a new delivery address you can alter your account settings and add additional delivery addresses. You can then select this as part of your new order.

Finding the Product You Want

You can use the categories at the top of every page to browse through our selection of great value products or use our helpful suggestions for bestsellers and new arrivals. If you know what you are looking for, use the search box to enter keywords relating to the product.

When looking for a book you can search for the author, book title/series or book ISBN code (unique numerical code) - try to add as much information as possible.

As our great value collections are so popular, search results will include titles that fit your search criteria. If you are still unable to find the products you are looking for, this may mean that you need to adjust your search or that we do not currently hold the item in stock. Some items may be re-advertised in time, so please check back regularly.

Placing Orders

Adding books to the basket
When you have found the product you would like to buy, enter the quantity you would like and press add to basket. You can see how many items are currently in your basket and the total amount (excluding discounts or postage costs) in the top right of every page.

If you would like to view the contents of your basket in further detail or you are ready to checkout, click on the go to basket button and then checkout securely.

Using the basket
You can adjust the quantity of each item in your basket or delete any items you no longer wish to purchase. If you have a promotional code, enter it into the box and click Apply. This will then be applied to your order.

Placing your order
When you are happy with the contents of your basket and are ready to complete your order, click Checkout Securely. You will be prompted to enter your email address and billing address details if you are not already signed in. If you have already registered you will be asked to enter your password and we will retrieve your billing and delivery address, taking you directly to the payment page where you can enter your payment card details and confirm your order with us.

Payment Methods
We currently take payments from VISA, MasterCard, Debit Cards and AMEX. You can also checkout using your PayPal account if you have one.

Important information
If you put items in your basket when you are signed in, they will remain in your basket for a period of time. If you then return to the site and sign in, your previous basket will still be available, however we cannot guarantee that these items will still be in stock.

Applying a Promotion Code

If you have a valid promotional code that you would like to apply to your order, enter it in the box provided on the basket page and press Apply to confirm.

If the promotional code you entered is not accepted, it may be down to a number of reasons. You can ensure this does not occur by following these steps:

  • Enter the code exactly as it appears on the offer letter, discount website or advertisement.
  • Ensure the code is still in date as most promotional codes are advertised with an expiry date.
  • Please ensure you are not trying to add a promotional code when purchasing multi-buys. As promotional codes cannot be used in conjunction with multi-buys or other promotions you have already claimed.

If the code you entered was accepted, but you are not seeing the promotion/discount applied to your order, please check the details of the promotion, as you may have to spend a certain amount before you are eligible. If you have found a promotional code on a discount code website, you may not have been given the correct qualifying information (the offer may only apply to certain products or a specific total order value).

The Works reserve the right to withdraw offers at any time.

Common Problems

Please be aware that delivery charges are applied at the basket page. If you have a promotional code for Free Delivery make sure you have applied it at this stage and that the correct amount has been deducted from your order total.

Sometimes customers are confused as to why certain promotional codes do not work - often the reason is that they have expired or that they are not valid in conjunction with a multi-buy offer already activated in your basket.

Payment details are taken securely through WorldPay. This requires a connection to their secure servers and can sometimes time-out. If this happens it is often temporary, so we would encourage you to try again in a short while.

What Happens Next

After you've placed your order, you will receive two email confirmations and if paying by PayPal you will receive a further confirmation:

  • Firstly you will receive an order confirmation email from The Works detailing the contents of your order and any discounts taken.
  • Secondly you will receive an order payment email confirmation from WorldPay which will show that payment has been taken successfully and that the order will have completed.
  • If you have paid by PayPal, you will also receive an order confirmation from them confirming your payment has been sent to us.

Your order will then enter our order well and our fulfilment team is challenged with dispatching your order. If you have chosen Standard Delivery you will receive your order within 3-5 working days and if you have opted for Next Day Delivery you will receive your order within 1 working day. (Find out more on our Delivery and Returns Page)

You will also receive an email confirming that your order has been dispatched from our warehouse, although unfortunately at present, we are unable to send you an email confirming dispatch of items fulfilled from other locations. Once you have received your order dispatch email, you can expect to receive your items on the service level terms offered by our carriers, which is usually 3-5 working days.

You may receive follow up communications asking you to leave feedback on our services and products, this way we can strive to further improve the service we offer you.

We will always let you know about the incredible discounts we make available in the way you would most prefer. If you do not want to hear from us, you can unsubscribe directly from any email communication we send or directly from your account preferences on the website.