A pivotal piece of The Works strategic vision is it's investment in eCommerce and development as a serious multi-channel retailer.
Operating from a best in class IBM web platform supported by a Tier 1 development partner TheWorks.co.uk delivers both stability and longevity.
Integrating the business digitally has transformed how we view our customer and presents significant opportunities to develop how we both target and engage with them. Multichannel services mean our customer can now buy online via their desktop or mobile and have it delivered to their home, work or store of their choice â collecting Together loyalty points regardless of channel.
Allowing others to mature early has given The Works a distinct advantage and informs its digital investment tactics. With the customer experience at the heart of our decisions this shapes our values and priorities ensuring a holistic application of Group ambitions are delivered consistently across stores, online or call centre.