Delivery & Returns

All our Next Day and Standard orders are delivered by Hermes. Orders can be tracked and diverted to your chosen safe place or a neighbour. You can also track & divert your parcel using the Hermes website or mobile app.

Bulk orders may need to be delivered by pallet and are not be eligible for Next Day Delivery or a Standard Delivery service. A member of our customer services team will be in contact with you, if your order is classified as a bulk order.

We aim to deliver orders shipped to a UK delivery address placed using our Standard Delivery service within 3 working days. Please note that weekends and Bank Holidays are not classed as working days. We do not deliver on Sundays or Bank Holidays and our lead times are not guaranteed.

For UK Next Day delivery, order before 10pm Monday to Sunday. Orders placed after 10pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 10pm Friday will be delivered on Monday. Orders placed after 10pm on a Sunday will be delivered on Tuesday. We do not currently deliver on Sundays or Bank Holidays and our lead times are not guaranteed.

Bulk orders may need to be delivered by pallet and are not be eligible for Next Day Delivery or a Standard Delivery service. A member of our customer services team will be in contact with you, if your order is classified as a bulk order.

Once your parcel has been despatched from our warehouse, you will receive an order despatch email and SMS (if you have provided us with your mobile telephone number). You can view your tracking details in your order despatch email.

Orders that are shipped via Hermes can be tracked and diverted to your chosen safe place or a neighbour. You can also track & divert your parcel using the Hermes website or mobile app.

Unfortunately we are unable to deliver to ROI currently. We will advise our customers when this service is available again.

We offer our Standard Delivery services on all orders shipped throughout the UK.

Our Next Day delivery service is available for orders shipped to a UK address only. If your postcode belongs to one of the below areas, unfortunately we may not be able to offer Next Day delivery to your address. You'll be able to check if a Next Day delivery service is available for you at the checkout.

AB23
AB31
AB32
AB33
AB35
AB36
AB37
AB38
AB39
AB41
AB42
AB43
AB44
AB45
AB51
AB52
AB53
AB54
AB55
AB56
BA1
BA11
BA12
BA13
BA14
BA15
BA20
BA5
BA6
BA9
BD5
BS11
BT1
BT10
BT11
BT12
BT13
BT14
BT15
BT16
BT17
BT18
BT19
BT2
BT20
BT21
BT22
BT23
BT24
BT25
BT26
BT27
BT28
BT29
BT3
BT30
BT31
BT32
BT33
BT34
BT35
BT36
BT37
BT38
BT39
BT4
BT40
BT41
BT42
BT43
BT44
BT45
BT46
BT47
BT48
BT49
BT5
BT51
BT52
BT53
BT54
BT55
BT56
BT57
BT6
BT60
BT61
BT62
BT63
BT64
BT65
BT66
BT67
BT68
BT69
BT7
BT70
BT71
BT74
BT75
BT76
BT77
BT78
BT79
BT8
BT80
BT81
BT82
BT9
BT92
BT93
BT94
CA10
CA11
CA21
CA22
CA6
CA7
CA8
CB22
CB4
CB7
CM0
CM1
CM2
CM3
CM8
CM9
CT15
CT5
DA11
DA12
DA2
DA8
DA9
DD9
DG13
DG7
DG9
E15
E20
E6
EC1A
EC1M
EC1N
EC1P
EC1R
EC1V
EC1Y
EC2A
EC2M
EC2N
EC2P
EC2R
EC2V
EC2Y
EC3A
EC3M
EC3N
EC3P
EC3R
EC3V
EC4A
EC4M
EC4N
EC4P
EC4R
EC4V
EC4Y
EH14
EH23
EH34
EH35
EH36
EH37
EH38
EH41
EH42
EX1
EX11
EX13
EX14
EX2
EX5
EX7
EX8
EX9
FK17
FK18
FK19
FK20
FK21
G53
G69
G81
G83
G84
GL14
GL15
GL16
GL17
GL18
GL19
GU11
GU14
GU15
GU16
GU17
GU21
GU22
GU25
GU4
GU51
GY1
GY10
GY2
GY3
GY4
GY5
GY6
GY7
GY8
GY9
HS1
HS2
HS3
HS4
HS5
HS6
HS7
HS8
HS9
HU11
HU12
IG11
IG2
IG8
IM1
IM2
IM3
IM4
IM5
IM6
IM7
IM8
IM9
IM99
IV1
IV10
IV11
IV12
IV13
IV14
IV15
IV16
V17
IV18
IV19
IV2
IV20
IV21
IV22
IV23
IV24
IV25
IV26
IV27
IV28
IV3
IV30
IV31
IV32
IV36
IV4
IV40
IV41
IV42
IV43
IV44
IV45
IV46
IV47
IV48
IV49
IV5
IV51
IV52
IV53
IV54
IV55
IV56
IV6
IV63
IV7
IV8
IV9
IV99
JE1
JE2
JE3
JE4
KA16
KA19
KA27
KA28
KA6
KW1
KW10
KW11
KW12
KW13
KW14
KW15
KW16
KW17
KW2
KW3
KW5
KW6
KW7
KW8
KW9
L1
L2
L3
L69
L75
LA22
LA8
LE19
ML11
NE35
NE66
NE67
NE69
NE70
NE71
NG22
NP11
NP12
NP15
NP16
NP22
NP23
NP25
NP26
NP4
NP44
NP7
NR19
NR27
NR30
NR32
NR7
OX10
OX11
OX12
OX14
OX18
OX20
OX25
OX28
OX29
OX3
OX33
OX4
OX7
OX9
PA2
PA20
PA21
PA22
PA23
PA24
PA25
PA26
PA28
PA29
PA30
PA31
PA32
PA33
PA34
PA35
PA36
PA37
PA38
PA41
PA42
PA43
PA44
PA45
PA46
PA47
PA48
PA49
PA60
PA61
PA62
PA63
PA64
PA65
PA66
PA67
PA68
PA69
PA70
PA71
PA72
PA73
PA74
PA75
PA76
PA77
PA78
PA80
PE15
PH10
PH13
PH15
PH16
PH17
PH18
PH19
PH20
PH21
PH22
PH23
PH24
PH25
PH26
PH30
PH31
PH32
PH33
PH34
PH35
PH36
PH37
PH38
PH39
PH40
PH41
PH42
PH43
PH44
PH49
PH50
PH8
PH9
PL1
PL11
PL12
PL14
PL15
PL17
PL19
PL2
PL25
PL26
PL27
PL3
PL31
PL6
PO30
RG17
RG26
S12
S5
S63
S80
S9
SN8
SO19
SS7
SW15
SW16
SW17
SW19
SW2
SW20
SW3
SW4
SW6
SW7
SW9
TA1
TA10
TA11
TA12
TA18
TA19
TA20
TA21
TA22
TA24
TA4
TA5
TA6
TA7
TA8
TA9
TD1
TD10
TD11
TD12
TD13
TD15
TD2
TD3
TD4
TD5
TD7
TD9
TN21
TR10
TR12
TR13
TR14
TR15
TR2
TR20
TR21
TR22
TR23
TR24
TR25
TR4
TR6
TW4
TW5
W1A
W1B
W1C
W1D
W1F
W1G
W1H
W1J
W1K
W1S
W1T
W1U
W1W
WC1A
WC1B
WC1E
WC1H
WC1N
WC1R
WC1V
WC1X
WC2A
WC2B
WC2E
WC2H
WC2N
WC2R
ZE1
ZE2
ZE3

Our UK delivery charges are:

  • FREE Standard Delivery on orders over £30. Please note an order will not qualify for free delivery if a promotion code reduces the order total below £30
  • Standard Delivery - £2.99 (delivered within 3 working days)
  • Next Day Delivery - £4.99 (orders placed before 10pm)
  • Next Day Delivery - £2.00 on orders over £30 (orders placed before 10pm)
  • Standard Delivery orders placed within UK
  • FREE Click & Collect on orders over £10. Please note an order will not qualify for free click & collect if a promotion code reduces the order total below £10
  • Click & Collect - £1.99 on orders under £10

If your order is late, please contact our customer Contact Centre team who will be happy to assist you further.

If you believe the carrier has lost your parcel please use our Contact Centre and we will look to resolve the issue as quickly as possible.

You can return any item for a refund with a few simple steps:

  • Items ordered online can be returned back to your Local Store.
  • Please parcel your goods with the original documentation included.
  • For damaged or faulty items please use our Contact Centre or return them to your nearest store for a full refund.

We are able to deliver to the British Forces Post Office with both Standard and Next Day Delivery. Simply order as normal and enter the BFPO as the delivery address.

As a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:

Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.

The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.

Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Your item(s) are refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.