Delivery & Returns

All our Next Day, Standard, ParcelShop and Click & Collect orders are delivered by Evri. Orders can be tracked and diverted to your chosen safe place, ParcelShop (where available) or a neighbour.

Bulk orders may need to be delivered by pallet and are not eligible for Next Day, Standard Delivery, ParcelShop or Click & Collect service. A member of our customer services team will be in contact with you if your order is classified as a bulk order.

We aim to deliver orders shipped to a UK delivery address placed using our Standard Delivery or ParcelShop service within 3 working days and within 5 working days on Standard Delivery orders shipped to a Republic of Ireland address. Please note that weekends and Bank Holidays are not classed as working days. We do not deliver on Sundays or Bank Holidays and our lead times are not guaranteed.

For UK Next Day delivery, order before 8pm Monday to Sunday. Orders placed after 8pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 8pm Friday will be delivered on Monday. Orders placed after 8pm on a Sunday will be delivered on Tuesday. We do not currently deliver on Sundays or Bank Holidays and our lead times are not guaranteed.

Bulk orders may need to be delivered by pallet and are not eligible for Next Day, Standard Delivery, ParcelShop or Click & Collect service. A member of our customer services team will be in contact with you if your order is classified as a bulk order.

Once your parcel has been despatched from our warehouse, you will receive an order despatch email and SMS (if you have provided us with your mobile telephone number). You can view your tracking details in your order despatch email.

Orders that are shipped via Evri can be tracked and diverted to your chosen safe place or a neighbour. You can also track & divert your parcel using the Evri website or mobile app.

We can deliver your order to your local Evri ParcelShop, with over 7,000 locations to choose from for your added convenience.

Simply select ParcelShop in your delivery preference at the checkout and select your local ParcelShop when prompted.

When collecting your order from the ParcelShop - please remember to take along your order number or email confirmation along with one of the following forms of ID:

  • Credit/debit card
  • Foreign ID card
  • Passport
  • Photo driving licence
  • Photo ID card
  • UK driving licence

ParcelShop will hold your parcel for 10-days from the date it arrives at your chosen ParcelShop - if you do not collect your order within 10-days, it will be returned to us. Upon receipt of your parcel we will either issue you with a refund. Please note that it may take up to 14-days to receive your refund

If you are in any doubt about your ParcelShops opening times or location, we highly recommend you contact them prior to making a special journey to collect your order.

Yes. You can order up to €150 (inclusive of any delivery charges) to be delivered to the Republic of Ireland. Please note that if your order is €150 or over it cannot be accepted and will be cancelled. A member of our customer services team will be in contact with you if your order is affected.

We offer our Standard Delivery services on all orders shipped throughout the UK and Republic of Ireland.

Our Next Day delivery service is available for orders shipped to a UK address only. If your postcode belongs to one of the below areas, unfortunately we may not be able to offer Next Day delivery to your address. You'll be able to check if a Next Day delivery service is available for you at the checkout.

AB23
AB30
AB31
AB32
AB33
AB34
AB35
AB36
AB37
AB38
AB39
AB41
AB42
AB43
AB44
AB45
AB51
AB52
AB53
AB54
AB55
AB56
BN1
BT1
BT10
BT11
BT12
BT13
BT14
BT15
BT16
BT17
BT18
BT19
BT2
BT20
BT21
BT22
BT23
BT24
BT25
BT26
BT27
BT28
BT29
BT3
BT30
BT31
BT32
BT33
BT34
BT35
BT36
BT37
BT38
BT39
BT4
BT40
BT41
BT42
BT43
BT44
BT45
BT46
BT47
BT48
BT49
BT5
BT51
BT52
BT53
BT54
BT55
BT56
BT57
BT6
BT60
BT61
BT62
BT63
BT64
BT65
BT66
BT67
BT68
BT69
BT7
BT70
BT71
BT74
BT75
BT76
BT77
BT78
BT79
BT8
BT80
BT81
BT82
BT9
BT92
BT93
BT94
CA10
CA11
CA6
CA7
CA8
CH1
CH2
CH3
CH4
CH5
CH7
CH88
CH99
CW1
CW12
CW2
CW3
CW5
CW98
DD4
DD9
DG13
DG4
DG9
DL10
DL11
DL8
DL9
EC1A
EC1R
EC4A
EH36
EH41
EH42
FK17
FK18
FK19
FK20
FK21
FK8
FK9
G83
GY1
GY10
GY2
GY3
GY4
GY5
GY6
GY7
GY8
GY9
HS1
HS2
HS3
HS4
HS5
HS6
HS7
HS8
HS9
IM1
IM2
IM3
IM4
IM5
IM6
IM7
IM8
IM9
IM99
IP11
IV1
IV10
IV11
IV12
IV13
IV14
IV15
IV16
IV17
IV18
IV19
IV2
IV20
IV21
IV22
IV23
IV24
IV25
IV26
IV27
IV28
IV3
IV30
IV31
IV32
IV36
IV4
IV40
IV41
IV42
IV43
IV44
IV45
IV46
IV47
IV48
IV49
IV5
IV51
IV52
IV53
IV54
IV55
IV56
IV6
IV63
IV7
IV8
IV9
IV99
JE1
JE2
JE3
JE4
KA18
KA26
KA27
KA28
KA5
KW1
KW10
KW11
KW12
KW13
KW14
KW15
KW16
KW17
KW2
KW3
KW5
KW6
KW7
KW8
KW9
KY11
LL11
LL12
LL13
LL16
LL18
LL19
LL21
LL22
LL35
LL36
LL37
LL38
LL39
LL40
LL42
LL43
LL44
LL45
LL46
LL47
ML11
ML12
NE48
NE66
NE67
NE69
NE70
NE71
NG12
NG13
PA20
PA21
PA22
PA23
PA24
PA25
PA26
PA27
PA28
PA29
PA3
PA30
PA31
PA32
PA33
PA34
PA35
PA36
PA37
PA38
PA41
PA42
PA43
PA44
PA45
PA46
PA47
PA48
PA49
PA60
PA61
PA62
PA63
PA64
PA65
PA66
PA67
PA68
PA69
PA70
PA71
PA72
PA73
PA74
PA75
PA76
PA77
PA78
PA80
PH10
PH15
PH16
PH17
PH18
PH19
PH20
PH21
PH22
PH23
PH24
PH25
PH26
PH30
PH31
PH32
PH33
PH34
PH35
PH36
PH37
PH38
PH39
PH40
PH41
PH42
PH43
PH44
PH49
PH50
PH9
PL11
PL12
PL13
PL14
PL15
PL17
PL19
PL24
PL27
PL28
PL29
PL30
PL31
PL32
PL33
PL34
PL35
RH11
SA14
SA18
ST1
ST10
ST11
ST12
ST15
ST2
ST3
ST4
ST7
SY19
SY20
SY22
TD10
TD11
TD12
TD13
TD15
TD2
TD3
TD4
TD5
TD6
TD7
TD9
TN33
TR1
TR11
TR12
TR13
TR14
TR15
TR16
TR2
TR21
TR22
TR23
TR24
TR25
TR27
TR3
TR4
TR5
TR6
TR8
TR9
WC1X
YO22
ZE1
ZE2
ZE3

Our UK delivery charges are:

  • FREE Standard Delivery on orders over £30. Please note an order will not qualify for free delivery if a promotion code reduces the order total below £30
  • Standard Delivery - £3.99 (delivered within 3 working days)
  • Next Day Delivery £5.99 (orders placed before 10pm)
  • Next Day Delivery - Free on orders over £40
  • Standard Delivery orders placed within UK and delivered to the Republic of Ireland. FREE Standard Delivery on orders over £45 or £8.99 on orders under £45. Please note an order will not qualify for free delivery if a promotion code reduces the order total below £45
  • FREE Click & Collect on orders over £15. Please note an order will not qualify for free click & collect if a promotion code reduces the order total below £15
  • Click & Collect - £2.99 on orders under £15

Our Republic of Ireland delivery charges are:

  • FREE Standard Delivery on orders over €45. Please note an order will not qualify for free delivery if a promotion code reduces the order total below €45
  • Standard Delivery - €9.99 (delivered within 5 working days)
  • Standard Delivery orders placed within the Republic of Ireland and delivered to the UK. FREE Standard Delivery on orders over €40 or €4.50 on orders under €40. Please note an order will not qualify for free delivery if a promotion code reduces the order total below €40
  • Next Day Delivery (available on orders delivered to a UK address only) - €5.99 (orders placed before 10pm)
  • Next Day Delivery (available on orders delivered to a UK address only) - Free on orders over €40 (orders placed before 10pm)
  • FREE Click & Collect on orders over €15. Please note an order will not qualify for free click & collect if a promotion code reduces the order total below €15
  • Click & Collect - €2.99 (delivered within 5 working days)

No, the price you see at the checkout is the final price you will pay. We will sort out any import taxes or duties for you.

If your order is late, please contact us online and a team memeber will be happy to assist you further.

If you believe the carrier has lost your parcel please contact us and we will look to resolve the issue as quickly as possible.

You can return any item for a refund with a few simple steps:

  • Items ordered online can be returned back to your local store.
  • Items ordered online can be returned by creating a return here.
  • For damaged or faulty items please contact us or return them to your nearest store for a full refund.

We are able to deliver to the British Forces Post Office with both Standard and Next Day Delivery. Simply order as normal and enter the BFPO as the delivery address.

As a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:

Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.

The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.

Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Your item(s) are refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.