Support Centre

Support Centre

Other people visiting this page wanted to know...

Use our order tracker here to see the current status of your order. We aim to deliver orders within 3-5 working days. If your order is a Click & Collect, please contact your selected store for further information. If you believe your order is missing, please contact our Support Centre and we will support you further.


We are unable to cancel or amend orders once they have been placed. This means that we cannot alter the delivery address, products or payment methods of your order. You may return any unwanted items once you have received them for a refund.

Items ordered online via the website may be returned to any of our stores. Alternatively, parcel your items with the original documentation included and return via the post. Please obtain proof of postage. Allow up to 14 days from the date of return for your items to be received back at our warehouse and a refund will then be issued.


If you wish to receive a VAT invoice, please contact us with your order number.


If you have a query about a specific product relating to stock or you would like further information on the products, please speak to our team via the contact us form with the product code (which can be found in the web address) or the exact name of the product and a description of the product.

Help & Support Pages

Find all our help and support pages below.