Frequently Asked Questions

Our stores have always been at the heart of The Works and we are now simplifying the business, which will enable us to invest more in great value, great service and to open new stores in more communities.

No, Click & Collect is no longer available. You can still shop our ranges in store, where our colleagues will be happy to help you find what you're looking for.

We currently operate more than 500 stores across high streets, shopping centres, factory outlets, garden centres and retail parks up and down the UK and Ireland. You can find your nearest store by visiting our store locator.

We are committed to providing greater shopping convenience for all our customers and have plans to open more stores in new locations across the UK and Ireland. Keep an eye out as there might be a new The Works store in a town near you soon!

We've paused our business to business and education ordering service for now and will share updates if this changes in the future. In the meantime, you're welcome to shop in store for individual purchases, where our colleagues will be happy to help you find what you need.

At the moment, you won't be able to check in-store availability on our website. If you'd like to check whether an item is in stock, your local store will be happy to help — you can find their contact details using our store locator.

Yes, you can still find store opening times, contact information, address and directions by visiting our store locator.

We'll be happy to offer a refund for goods returned with a valid receipt within 28 days of receiving them, as long as the original outer packaging is intact. If you return goods within 28 days without a receipt, we can offer an exchange or a gift card/credit note to the value of the current or latest selling price, provided the outer packaging is intact. If your item is damaged or faulty, you have 12 months to return it to store for an exchange or credit note. This policy is in addition to your statutory rights and does not affect them.

Please return your item(s) to your local store with your receipt. For more information, please see our store refund policy.

Absolutely. You can bring your used portable batteries to any of our stores for recycling. For safety reasons, please return them in person and do not post them to us. If you'd prefer to recycle them elsewhere, visit www.recyclenow.com to find a recycling point near you. Many supermarkets and other battery retailers also have dedicated collection bins for used batteries.

Of course. If you have an old electrical item you'd like to recycle, just pop into one of our stores and bring it with you. We'll make sure it's handled and recycled appropriately.

If you're able to log in, you can continue to use your account to view your previous order information. Please note that these legacy accounts are available for reference purposes only.

Yes. If you've created an account with us, we'll keep it active so you can access your order history. If you don't have an account, we'll only retain your personal information where needed to meet our legal obligations. We won't share your details with any third parties.

Unfortunately, we're unable to confirm the email address registered to an account, provide password details, send password reset links, or re-enable disabled accounts.

If you have any questions about an existing account, need help with historical order information, or would like your account to be closed, please contact our Customer Experience team and we'll be happy to help.

We understand that marketing emails aren't for everyone. To stop receiving promotional messages from us, simply click the Unsubscribe link at the bottom of any of our marketing emails and select Yes Please Remove Me on the next page. It may take up to 24 hours for the change to take effect.

Gift cards can be used in our stores. We have stores all over the country, so please use our store locator to find your nearest store. When presenting your gift card for payment in store, the barcode and card number must be visible. Gift cards expire 12 months from the date they are activated at purchase, and any remaining balance will be removed after this time.

Yes, Love2shop vouchers and gift cards can be used in our stores. We're currently unable to accept digital or contactless Love2shop vouchers in store. We have stores all over the country, so please use our store locator to find your nearest store.

We always aim to provide the best possible service and value all customer feedback.

If you'd like to make a complaint or share your experience with us, please visit our Support Centre and get in touch using our online contact us form. A member of our Customer Experience team will review your enquiry and work with you to resolve the issue as quickly as possible.

We welcome all feedback from our customers, as it helps us continue to improve our products, services, and overall customer experience.