Welcome to The Works Customer Services Centre

Customer Contact Centre

We aim to make shopping online with The Works simple and stress-free, but we know that you may have some questions you would like to ask us, so we have developed our Service Centre with you in mind.

Please choose one of the options below:

FAQ

Why not use our extensive FAQ section to see if you can find the answer to your issue.

Go to FAQs >>

Call Customer Services

Need help with your order - Call 0121 313 6050
Mon to Fri: 09:00 - 18:00
Sat: 09:00 - 12:30
Sun: 10:00 - 13:30
Bank Holidays: 10:00 - 16:00

(Calls may be monitored for training purposes only)

Email Customer Services

Email the customer services team using our enquiry form and we will respond to your query within 48 hours. Please be specific in your request quoting if possible your Order Number, Transaction ID or any relevant information to help Customer Services investigate your request.
Click Here to Email Us

Postal Address

Customer Service Centre
The Works Stores Ltd
Midpoint Park
Sutton Coldfield
B76 1RN