Contact Centre

We aim to make shopping online with The Works simple and stress-free, but we know that you may have some questions you would like to ask us, so we have developed our Contact Centre with you in mind.

Please choose one of the options below:


Why not use our extensive FAQ section to see if you can find the answer to your issue.

View FAQ's
Call Customer Services

 0121 313 6050

Monday to Friday: 10:00 - 16:00
Saturday: 10:00 - 12:30
Sunday: 10:00 - 12:30
Bank Holidays: 10:00 - 16:00

(Calls may be monitored for training purposes only)

Email Customer Services

Email the customer services team using our enquiry form and we will respond to your query as soon as possible. Please be specific in your request quoting if possible your Order Number, Transaction ID or any relevant information to help Customer Services investigate your request.

Email Us
Postal Address

Customer Service Centre
The Works Stores Ltd
Boldmere House, Faraday Avenue
Hams Hall Distribution Park
B46 1AL