Welcome to The Works Customer Services Centre

Customer Contact Centre

We aim to make shopping online with The Works simple and stress-free, but we know that you may have some questions you would like to ask us, so we have developed our Service Centre with you in mind.

Please choose one of the options below:

Please note that owing to a significant increase in demand, deliveries may take longer than those shown. Our Customer Services team are also working hard to respond to your enquiries and it may take a little longer than usual. Please take care of yourselves and those around you.


Why not use our extensive FAQ section to see if you can find the answer to your issue.

Go to FAQs >>

Call Customer Services

UK customers: 0121 313 6050
Republic of Ireland customers: 01902 6490
Monday to Friday: 10:00 - 17:00
Saturday: CLOSED
Sunday: CLOSED
Bank Holidays: CLOSED

(Calls may be monitored for training purposes only)

Email Customer Services

Email the customer services team using our enquiry form and we will respond to your query as soon as possible. Please be specific in your request quoting if possible your Order Number, Transaction ID or any relevant information to help Customer Services investigate your request.
Click Here to Email Us

Postal Address

Customer Service Centre
The Works Stores Ltd
Boldmere House, Faraday Avenue
Hams Hall Distribution Park
B46 1AL