Welcome to The Works Customer Services Centre

Customer Contact Centre

We aim to make shopping online with The Works simple and stress-free, but we know that you may have some questions you would like to ask us, so we have developed our Service Centre with you in mind.

Please choose one of the options below:

Where is my order?

If you're not sure when to expect your order, simply select the date you ordered below, and we'll let you know if you should expect any delays to your order.

When did you place your order?

  • Standard Delivery
    Status:
    There are no major issues with orders placed using this delivery method at this time, however due to high volumes there may be a small volume of orders experiencing a slight delay.
  • Click & Collect
    Status:
    There are no major issues with orders placed using this delivery method at this time, however due to high volumes there may be a small volume of orders experiencing a slight delay.
  • Standard Delivery
    Status:
    There are no major issues with orders placed using this delivery method at this time, however due to high volumes there may be a small volume of orders experiencing a slight delay.
  • Click & Collect
    Status:
    There are no major issues with orders placed using this delivery method at this time, however due to high volumes there may be a small volume of orders experiencing a slight delay.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Standard Delivery
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.
  • Click & Collect
    Status:
    There are minor delays with some orders placed on this date owing to the volume of orders. We are working 24/7 to process your order and apologise for any inconvenience this delay may cause.

FAQ

Why not use our extensive FAQ section to see if you can find the answer to your issue.

Go to FAQs >>

Call Customer Services

Need help with your order - Call 0121 313 6050
Monday to Friday: 09:00 - 19:00
Saturday: 09:00 - 12:30
Sunday: 10:00 - 13:30
Bank Holidays: 10:00 - 16:00

(Calls may be monitored for training purposes only)

Email Customer Services

Email the customer services team using our enquiry form and we will respond to your query within 5 working days as we are experiencing high seasonal demand . Please be specific in your request quoting if possible your Order Number, Transaction ID or any relevant information to help Customer Services investigate your request.
Click Here to Email Us

Postal Address

Customer Service Centre
The Works Stores Ltd
Boldmere House, Faraday Avenue
Hams Hall Distribution Park
Coleshill
Birmingham
B46 1AL