• If you do not have a printer, please copy the following information in sections 1 and 2 onto an A4 sheet and send it with your parcel.
  • Please ensure you complete the information listed below clearly and accurately, as any discrepancies may lead to a delay in your refund.
  • All fields marked with an * must be completed; failure to do so may result in a delay to your refund.
Please cut along the dotted line to separate this page into two sections: Section 1 and Section 2.
  • The section labelled 'Outside' and marked as 'Section 1' should be detached and affixed securely to the outside of the parcel.
  • The section labelled 'Inside' and marked as 'Section 2' should be included inside the parcel.

Section 1 - Outside (Please affix to the front of the returns package)


The Returns Department

Boldmere House, Faraday Avenue

Hams Hall Distribution Park



B46 1AL

* Order Number

Section 2 - Inside (Please place this inside your returns package)

* Name
* Email Address
Contact Number
* Return Date
Return Items (Please include all the items you want to return)
* Item Name
* Qty
* Reason Code
Reason Codes (please use one of the codes below)
1. No longer required
2. Not matching picture/description
3. Wrong items received
4. Arrived late
5. Other (Explain why you're returning this item in your own words.)
6. Faulty/damaged (If you have received a faulty or damaged item, please contact customer care on 0121 313 6050)

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