How we are keeping our customers and colleagues safe

Making it #workstogether

Social Distancing in-store:


If you have any of the following symptoms,
please do not enter the store:
Continuous Cough
High Temperature
Loss of Taste or Smell

- Although the requirement for a 2 metre distance has been removed, we continue to encourage you to be mindful and respectful of each other's personal space.

- All our colleagues have received training and will be regularly updated with any changes that may be made to the government guidance over the coming months.

Hygiene in-store:

- We have installed cleaning stations at the front of all our stores providing anti-bacterial cleaner to all our customers offering them with the option to clean down their baskets before use.

- The till point, baskets and any door handles will be cleaned at regular intervals with anti-bacterial cleaner.

- At the till point we have installed screens and encourage contact free (current limit increased to £45/€50) or card payments where possible, although we will still accept cash.

- We have updated the guidance on regular handwashing/sanitising to every 2hrs or sooner if required.

Use of Face Coverings:

England - Following government guidance, we are respecting customers' rights to choose whether to wear a face covering. All colleagues are advised to continue to wear a face covering where possible. All of the above hygiene precautions remain in place.

Wales, Scotland, Northern Ireland and Republic of Ireland - The government has made it mandatory for face coverings to be worn by customers in store at all times. We ask that all our customers respect this ruling to help keep themselves, our colleagues and others safe. We thank you for considering the safety of others.

Click and Colect

Click and Collect:

Our free Click & Collect service is available in all trading stores on all orders over £10.

Home Delivery

Our website remains fully operational and offers a safe, contact free, home delivery service.


Support Centre:

Our Support Centre currently remains closed, except for essential business, for the time being with all of our centre colleagues working remotely from home and we will review this process periodically.