Welcome to The Works Customer Services Centre

My Account

By creating a registered account with us you can benefit from a faster checkout process, the ability to view your order status(es) and order history, add/edit up to 6 delivery addresses, and update your email address and password.

New Customer Registration

It's quick and easy to register an online account with us. Simply follow the My Account link at the top right of the page, then enter your details into the form provided within the New Account section. Once you've filled in your details click Create Account, then your registration is complete and you will be taken to your account. Next time you visit the website you can simply sign in using the email address and password you've provided.

Forgotten Email Address

If you are unsure of your registered email address, please use our Customer Contact Centre and provide as much information as possible about your account/order history. One of our Customer Services agents will then be able to provide you with your account details.

Lost or Forgotten Password

If you have an online account but cannot remember your password please use the following steps:

Desktop Steps:

  • Select the My Account link, found in the top right corner of all pages.
  • From the Login page, select the Forgotten your password? link within the Existing Customer section.
  • From the Forgotten Password page, enter the email address you used to register your account and press the Send button.
  • You will then receive a password reset email in your registered account mailbox (within 5 to 10 mins during busy periods).
  • Select the Reset My Password link within the email to be re-directed back to the website.
  • From the Change Password page, enter a new password and then enter it again to confirm you've entered it correctly.
  • Finally press the SAVE PASSWORD button to complete the process.
  • You will be re-directed to the Login page where you can enter your new details in the Existing Customer section.

Mobile Steps:

  • Select the main menu icon towards the left of the search bar at the top of the page.
  • From the main menu dropdown, select the Login / Register link.
  • From the Login page, select the Forgotten your password? link within the Existing Customer section.
  • From the Forgotten Password page, enter the email address you used to register your account and press the Send button.
  • You will then receive a password reset email in your registered account mailbox (within 5 to 10 mins during busy periods).
  • Select the Reset My Password link within the email to be re-directed back to the website.
  • From the Change Password page, enter a new password and then enter it again to confirm you've entered it correctly.
  • Finally press the SAVE PASSWORD button to complete the process.
  • You will be re-directed to the Login page where you can enter your new details in the Existing Customer section.

My Orders

Every order you have placed with the us will be listed on this page. You can use the View Order link to view your full order and delivery address details.

Reactivating a Disabled Account

If you have received an error when attempting to sign in informing you that your account has been disabled, this may be because:

  • An incorrect password has been entered too many times when trying to log in.
  • Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third-party re-sale activity on the account.
  • It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled.

If you would like to speak to a member of our team regarding your disabled account, please Contact Us.

Changing Your Details

You can change any of your account details at any time using the My Account link at the top of every page and logging in. You can add / edit information relating to your Title, Name, Contact Details, Delivery Address(es), Email Address and Password here.